Privacy Policy

Your privacy is important to us. This policy describes how Alpenroute Logistics Solutions GmbH ("we", "us", or "our") collects, uses, and protects your personal data when you use our online platform or services. We are committed to complying with applicable data protection laws, including the General Data Protection Regulation (GDPR).

Data Controller

The data controller responsible for the processing of your personal data is Alpenroute Logistics Solutions GmbH, located at Arnulfstraße 197, 80634 Munich, Germany.

Information We Collect

We collect different types of information depending on how you interact with our site and services:

1. Information you provide to us directly: This includes information you give us when you register for an account, use our services (such as submitting data for toll calculation, route optimization, or fleet management), contact us, or participate in surveys. This may include your name, contact details (though we will not list electronic details in this policy), and information related to your transport and logistics operations necessary for providing our services.

2. Information we collect automatically: When you visit our site or use our service, we may automatically collect certain information from your device or browser. This can include your IP address, browser type, operating system, referring URLs, pages viewed, and the dates/times of your visits. We may also collect information about your usage patterns and interactions with our platform.

3. Information from other sources: We may receive information about you from third parties, such as business partners or service providers, where permitted by law.

How We Use Your Information

We use the information we collect for various purposes related to providing and improving our services, including:

• To provide, operate, and maintain our services (including international toll management, route optimization, fleet management, and regulatory compliance).
• To process your transactions and manage your service requests.
• To communicate with you about your account or our services.
• To improve and personalize your experience on our site.
• To develop new products, services, features, and functionality.
• To understand and analyze how you use our services.
• To detect and prevent fraud and other illegal activities.
• For compliance with legal obligations and regulatory requirements.
• To enforce our terms, conditions, and policies.

Legal Basis for Processing

We process your personal data based on several legal grounds as permitted by the GDPR:

• Performance of a contract: Processing is necessary for the performance of a contract with you or to take steps at your request before entering into a contract (e.g., providing access to services).
• Legal obligations: Processing is necessary for compliance with a legal obligation to which we are subject (e.g., tax or regulatory requirements).
• Legitimate interests: Processing is necessary for the purposes of our legitimate interests or those of a third party, provided that these interests are not overridden by your fundamental rights and freedoms (e.g., improving our services, marketing, preventing fraud).
• Consent: We may process your data based on your consent, which you can withdraw at any time.

Data Sharing

We may share your personal data with third parties in the following circumstances:

• With service providers: We may share your data with third-party vendors, service providers, contractors, or agents who perform services for us or on our behalf (e.g., hosting providers, payment processors, analytics providers). These third parties are obligated to protect your data.
• For business transfers: We may share or transfer your information in connection with, or during negotiations of, any merger, sale of company assets, financing, or acquisition of all or a portion of our business to another company.
• With affiliates: We may share your information with our affiliates, in which case we will require those affiliates to honor this privacy policy.
• For legal compliance: We may disclose your information where required to do so by law or in response to valid requests by public authorities (e.g., a court or a government agency).
• With your consent: We may disclose your personal information for any other purpose with your consent.

Data Retention

We retain your personal data only for as long as necessary to fulfill the purposes for which it was collected, including for the purposes of satisfying any legal, accounting, or reporting requirements. When we no longer need your personal data, we will securely delete or anonymize it.

Data Security

We have implemented technical and organizational security measures designed to protect the security of any personal data we process. However, please be aware that no security system is impenetrable, and we cannot guarantee the absolute security of your data.

Your Data Protection Rights

Under GDPR, you have certain rights regarding your personal data:

• The right to access: You have the right to request copies of your personal data.
• The right to rectification: You have the right to request that we correct any information you believe is inaccurate or complete information you believe is incomplete.
• The right to erasure: You have the right to request that we erase your personal data, under certain conditions.
• The right to restrict processing: You have the right to request that we restrict the processing of your personal data, under certain conditions.
• The right to object to processing: You have the right to object to our processing of your personal data, under certain conditions.
• The right to data portability: You have the right to request that we transfer the data that we have collected to another organization, or directly to you, under certain conditions.
• The right to withdraw consent: If we are processing your personal data based on your consent, you have the right to withdraw that consent at any time.
• The right to complain: You have the right to lodge a complaint with a supervisory authority, particularly in the Member State of your habitual residence, place of work, or where an alleged infringement of GDPR occurred.

To exercise any of these rights, please contact us using the contact information provided below.

Cookies

Our site may use cookies and similar tracking technologies to collect information about your browsing behavior. You can manage your cookie preferences through your browser settings or potentially through a cookie banner on our site. Details about our use of cookies may be provided in a separate Cookie Policy.

Changes to This Policy

We may update our privacy policy from time to time. We will notify you of any changes by posting the new privacy policy on this page. We encourage you to review this privacy policy periodically for any changes.

Contact Us

If you have any questions about this privacy policy or our data practices, please contact us at the following physical address:

Alpenroute Logistics Solutions GmbH
Arnulfstraße 197
80634 Munich
Germany